Introduction

• This Privacy Policy outlines how MN Service Providers and its affiliates (collectively "MN Service Providers," "we," "our," or "us") collect, use, share, protect, or otherwise process your personal information through our website https://mnserviceproviders.com (hereinafter referred to as the "Platform"). Please note that certain sections of the Platform may be accessible without registration.
• We primarily store and process your personal data in India, ensuring compliance with applicable Indian laws related to data protection and privacy. However, if you are located outside India, your personal data may be stored at your closest geographical location to ensure better accessibility and performance. Please note that such storage may incur additional costs, which will be subject to payment as per applicable terms.
• We do not offer any product or service through this Platform outside of India. By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you explicitly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and any applicable service or product terms and conditions, and consent to be governed by the laws of India. If you do not agree, please do not use or access our Platform.
• We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information we may collect includes, but is not limited to, personal data/information provided to us during sign-up/registration or while using our Platform, such as your name, date of birth, address, telephone/mobile number, email ID, and any other information shared as proof of identity or address.
• We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information we may collect includes, but is not limited to, personal data/information provided to us during sign-up/registration or while using our Platform, such as your name, date of birth, address, telephone/mobile number, email ID, and any other information shared as proof of identity or address.
• You always have the option to withhold information by choosing not to use a specific service or feature on the Platform. We may track your behavior, preferences, and other information you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis.
• We will also collect information related to your transactions on the Platform and on third-party business partner platforms. When a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We are not responsible for the privacy practices or content of their privacy policies, and we advise you to read their privacy policies before disclosing any information.
• If you receive an email or a call from someone claiming to be MN Service Providers requesting sensitive personal data such as debit/credit card PIN, net banking, or mobile banking passwords, we urge you to never provide such information. If you have already shared such information, please report it immediately to the appropriate law enforcement agency.

Usage

• We use your personal data to provide the services you request. If we use your personal data for marketing purposes, we will give you the option to opt out of such communications.
• Your personal data is used for various purposes, including assisting sellers and business partners in managing and fulfilling orders, enhancing your customer experience, resolving disputes, troubleshooting issues, informing you about online and offline offers, products, services, and updates, customizing your experience, and detecting and preventing errors, fraud, or other criminal activities.
• Additionally, we use your data to enforce our terms and conditions, conduct marketing research, analysis, and surveys, and for other purposes as described at the time of collecting your information.
• Please note that access to certain products or services may be impacted if you do not grant us the necessary permissions.

Sharing

• We may share your personal data within our group entities, other corporate entities, and affiliates to provide you access to the services and products they offer. These entities and affiliates may market their offerings to you unless you explicitly opt out.
• We may also disclose personal data to third parties, such as sellers, business partners, third-party service providers (including logistics partners), prepaid payment instrument issuers, third-party reward programs, and other payment services you opt for. Such disclosures are necessary to provide access to our services and products, comply with legal obligations, enforce user agreements, facilitate marketing and advertising activities, or prevent, detect, and investigate fraudulent or illegal activities related to our services.
• Personal and sensitive data may be disclosed to government agencies or authorized law enforcement agencies when required by law or in good faith, believing it is necessary to respond to subpoenas, court orders, or other legal processes. Additionally, personal data may be shared with law enforcement offices, third-party rights owners, or others in good faith to:
• Enforce our Terms of Use or Privacy Policy.
• Address claims that an advertisement, posting, or content violates a third party's rights.
• Protect the rights, property, or personal safety of our users or the general public.

Security Precautions

• We implement reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse. Once your information is in our possession or when you access your account information, we adhere to strict security guidelines and use secure servers to safeguard your data.
• However, data transmission over the internet or the World Wide Web is not completely secure due to factors beyond our control. By using the Platform, you acknowledge and accept the security risks inherent in data transmission online, which cannot always be guaranteed as entirely secure. Users are responsible for ensuring the confidentiality and security of their login credentials and password records associated with their accounts.

Data Deletion and Retention

• You can delete your account by visiting the profile and settings section on our Platform, which will result in the loss of all account-related information. Alternatively, you may contact us using the information provided below for assistance with such requests.
• In certain cases, such as pending grievances, claims, shipments, or other ongoing services, we may refuse or delay the deletion of your account. Once the account is deleted, you will no longer have access to it.
• We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. However, we may retain data if we believe it is necessary to prevent fraud, address future abuse, or serve other legitimate purposes. Additionally, we may keep your data in anonymized form for analytical and research purposes.

Your Rights

• You have the right to access, rectify, and update your personal data directly using the functionalities available on the Platform.

Consent

• By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information as described in this Privacy Policy. If you share personal data about others, you confirm that you have the authority to do so and permit us to use it in line with this Privacy Policy.
• By providing your personal data on our Platform or any partner platforms, you consent to us (and our corporate entities, affiliates, partners, and third parties) contacting you via SMS, instant messaging apps, calls, or email for purposes outlined in this Privacy Policy.
• You may withdraw your consent at any time by writing to the Grievance Officer using the contact information provided below, with the subject line "Withdrawal of consent for processing personal data." We may verify such requests before proceeding. Please note that withdrawal of consent will not apply retrospectively and must comply with the Terms of Use, this Privacy Policy, and applicable laws.
• If you withdraw your consent, we reserve the right to limit or restrict access to certain features or services to restrict or deny the provision of our services for which we consider such information to be necessary.

Changes to this Privacy Policy

• We encourage you to review our Privacy Policy periodically for updates. Any changes made to this Privacy Policy will reflect updates to our information practices. If significant changes are made, we may notify you in accordance with applicable laws.

Grievance Officer

Name of the Officer: Mr. Irudaya Raj John YR

Designation: Grievance Officer

Name and Address of the Company: MN Service Providers No.22, 4th A Cross, Opposite Bottle Factory, Ejipura, Bengaluru - 560047, Karnataka.

Contact Us: needsupport@mnserviceproviders.com

Phone: (+91) 98860 27477

Time: Monday - Friday (9:00 AM - 6:00 PM)